Coffeevines Return PolicyYour complete satisfaction is very important to us and is our #1 priority. We want you to be completely satisfied with your purchases from Coffeevines. We will gladly accept products for refund within 15 days of delivery. For coffees, teas, cocoas and all food products, the products must be returned to us in the manufacturers original packaging in order to receive a refund. Unfortunately, if the product is opened or partially consumed, Coffeevines will not be able to issue a refund.
In the event your order is damaged in shipping, please notify us immediately at email@example.com so we can arrange for a replacement.
You will be responsible for returned shipping costs to Coffeevines unless we have made an error in sending the wrong product or the product is damaged.
For any returns and/or exchanges please notify Coffeevines at firstname.lastname@example.org. Please include a copy of your original packaging receipt and a reason for the return. Refunds will be issued promptly to the same credit card used at the time of payment. We cannot issue cash refunds. If your order qualified for free shipping, we cannot refund the shipping costs.
All returns should be sent to:
Attn: Returns dept.
2942 MacArthur Blvd
Northbrook, IL 60062
SecurityTo prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online, in compliance with the Payment Card Industry (PCI) Data Security Standard. Your information is transmitted on servers located in the United States, and your data and your personal information are protected against unauthorized access and disclosure.
Payments & CurrencyAll payments are in U.S. dollars.
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I have been a customer and business associate for many years. Marcey and her team are consistently professional, accurate, accommodating and pleasurable to deal with. I highly recommend Marcey and her team.
I have worked with Marcey and have found her to be well versed and extremely knowledgeable when it comes to the coffee industry. She has shown to be both professional and patient when it comes to educating a novice; as I used to be. Her pleasant business demeanor and collaborative approach reminds me of a good cup of coffee - warm and enriching.
Ordering from Coffeevines is a delight and a pleasure. My orders are delivered quickly and I have never had any problems. I love reading their blogs and staying up to date with them on Facebook. I love their club!
With Marcey's extensive knowledge in the coffee industry, I had the best shopping experience and service!