Coffeevines Return Policy

Your complete satisfaction is very important to us and is our #1 priority. We want you to be completely satisfied with your purchases from Coffeevines. We will gladly accept products for refund within 15 days of delivery. For coffees, teas, cocoas and all food products, the products must be returned to us in the manufacturers original packaging in order to receive a refund. Unfortunately, if the product is opened or partially consumed, Coffeevines will not be able to issue a refund.

In the event your order is damaged in shipping, please notify us immediately at returns@coffeevines.com so we can arrange for a replacement.

You will be responsible for returned shipping costs to Coffeevines unless we have made an error in sending the wrong product or the product is damaged.

For any returns and/or exchanges please notify Coffeevines at returns@coffeevines.com. Please include a copy of your original packaging receipt and a reason for the return. Refunds will be issued promptly to the same credit card used at the time of payment. We cannot issue cash refunds. If your order qualified for free shipping, we cannot refund the shipping costs.

All returns should be sent to:
Coffeevines
Attn: Returns dept.
2942 MacArthur Blvd
Northbrook, IL 60062
 

Privacy Policy

Coffeevines does not sell or rent your personal information to third parties for marketing purposes at any time or for any reason.
 

Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online, in compliance with the Payment Card Industry (PCI) Data Security Standard. Your information is transmitted on servers located in the United States, and your data and your personal information are protected against unauthorized access and disclosure.
 

Payments & Currency

All payments are in U.S. dollars.
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